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REPLACING BROKEN PARTS

I provide 1 month free replacement of the broken part of the doll, after receiving it and providing the certificate of authenticity. If your doll breaks upon arrival or is damaged within 2 weeks of arrival, I can send you a new part free of charge (this only applies to feet, hands, forearm, calf, balls (wrists, ankles). Shipping of parts is paid by you .After 1 month of wear, you will bear all costs associated with the casting of new parts.

If you have somehow broken other parts of the doll (head, torso, etc. replacement occurs only after sending the broken part to me, fully examining it and replacing it.

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COLOR AND TEXTURE


1. Images and color of the product shown may vary slightly from the original product, depending on the resolution and settings of your monitor, as well as lighting conditions when shooting. Materials and dyes from different batches may also differ.

2. Small spots and bubbles (extremely rare) are not considered as a defect, especially for dolls with darker than normal skin. Color heterogeneity on dark dolls is possible (VERY rare).

3. Possible glossy abrasions on the body of the doll (not a defect or marriage). The surface of the material is matte, from contact of parts with each other during assembly or transportation, parts can leave glossy marks, which can be easily removed with any soft sanding sponge. The doll is handmade and each piece is unique. All seams and sprues are processed by hand.

 

If something does not suit you upon receipt of the doll, then this is only its return and verification of the origin of the alleged defects. Whether they are or not. After that, the solution of the identified problems on an individual basis or a refund.  Replacement occurs only after sending the doll and the part to me, fully studying it.

Claims for quality are accepted within 7 days after receiving the doll.

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Delivery rules

Delivery times are provided by the shipping company. We work with CDEK, EMS, DHL, Major-exspress services.

After shipment, you will be sent a tracking number of the shipment. You can track the entire path of your parcel.

Important! We cannot send parcels on the eve of holidays:
New Year -
  from December 10 to January 15 due to the unstable work of the mail in connection with the loading of warehouses and in order to exclude the loss of the parcel.

February 23 - March 8 - from February 20 to March 12.

Privacy Policy

 

This Privacy Policy is an integral part of the User Agreement of the Site and applies to all information, including the User's personal data, received by the Site Administration in the course of the User's work with the Site, the execution of the User Agreement and agreements between the Site Administration and the User. Using the Site means the User's unconditional consent to this Privacy Policy and the conditions for processing his personal data specified therein; in case of disagreement with these conditions, the User must refrain from using the Site.

Before using the Site, the User should carefully study this Privacy Policy.

 

Personal Information  

  1. Providing in any form (registration on the Site, placing orders, subscribing to advertising mailing lists, etc.) their personal data to the Site Administration, the User agrees to the processing of personal data by the Site Administration in accordance with the Federal Law “On Personal Data” dated July 27, 2006 No. 152-FZ. 

  2. The processing of personal data is carried out in order to fulfill the User Agreement and other agreements between the Site Administration and the User. 

  3. The processing of personal data is carried out exclusively on the territory of the Russian Federation, in compliance with the current legislation of the Russian Federation. 

  4. The User's consent to the processing of his personal data is given to the Site Administration for the period of fulfillment of obligations between the User and the Site Administration under the User Agreement or other agreements between the User and the Site Administration.

  5. In case of withdrawal of consent to the processing of the User's personal data, the User notifies the Site Administration in writing or by e-mail. After receiving this notification, the Site Administration stops processing the User's personal data and deletes it. 

  6. The site does not have the status of a personal data operator. The User's personal data is not transferred to any third parties, except as expressly provided for in this Privacy Policy.  

 

Measures to protect personal data  

  1. In its activities, the Site Administration is guided by the Federal Law “On Personal Data” dated July 27, 2006 No. 152-FZ.

  2. The site administration takes all reasonable measures to protect the personal data of Users and respects the rights of personal data subjects established by the current legislation of the Russian Federation. 

  3. The protection of the User's personal data is carried out using physical, technical and administrative measures aimed at preventing the risk of loss, misuse, unauthorized access, breach of confidentiality and data modification. Security measures include firewall and data encryption, control of physical access to data centers, and control of data access permissions.

 

Changing the privacy policy

  1. The site administration reserves the right to unilaterally make any changes to the Privacy Policy without prior notice to the User. The current text of the Privacy Policy is posted on this page. 

Terms of use

This user agreement (hereinafter referred to as the "Agreement") governs the operation of this site (hereinafter referred to as the "Site"), determines the conditions for using the materials and services of the Site. The Site Administrator indicates information about himself, as well as contact details for feedback on the Site. This Agreement is a public offer in accordance with the current legislation of the Russian Federation. The performance of implicit actions by individuals or legal entities (hereinafter referred to as the "User") aimed at using the Site is considered an unconditional acceptance (acceptance) of this Agreement. The User hereby confirms that the acceptance of the Agreement is tantamount to signing and concluding the Agreement on the terms and conditions set forth in this Agreement.

 

Site Terms of Use  

  1. The use of any materials and services of the Site is governed by the norms of the current legislation of the Russian Federation. The materials and services of the Site are for lawful purposes only.

  2. The user has the right, at his own discretion, to get acquainted with the materials of the site and the services of the Site, order and purchase goods and / or services offered on the Site.

  3. The User agrees to use the Site without violating the property and / or non-property rights of third parties, as well as the prohibitions and restrictions established by applicable law, including without limitation: copyright and related rights, trademark rights, service marks and appellations of origin, rights to industrial designs, the right to use images of people, as well as any actions that lead or may lead to disruption of the normal operation of the Site and the services of the Site, in particular using programs to interfere or attempt to interfere with the normal functioning of the Site.

  4. The use of materials from the Site without the consent of the copyright holder is not allowed. For the lawful use of the materials of the Site, the consent of the Site Administrator or the copyright holder of the materials is required.

  5. If technically possible, the User has the right to leave comments and other entries on the Site. The user guarantees that comments or other entries do not violate applicable law, do not contain materials that are illegal, obscene, defamatory, defamatory, threatening, pornographic, hostile, or containing harassment and signs of racial or ethnic discrimination, calling for actions that may be qualified as criminal offenses, as well as considered inadmissible for other reasons, materials promoting the cult of violence and cruelty, materials containing obscene language. The Site Administration is not obliged to carry out preliminary moderation of materials and records on the Site by Users. For comments and entries on the Site left by the User, the User is responsible independently and in full.

  6. The Site Administrator is not responsible for the visit and use by the User of external resources, links to which may be contained on the Site, the User follows the links contained on the Site to external resources, at his own discretion and at his own risk.

  7. The User agrees that the Site Administration is not liable to the User in connection with any possible or arising losses or damages related to any content of the Site, goods or services available on the Site or obtained through external sites or resources, or other contacts of the User, which he entered using the information posted on the Site or links to external resources.

  8. Providing in any form (registration on the Site, making orders, subscribing to advertising mailing lists, etc.) their personal data to the Site Administration, the User agrees to the processing of personal data by the Site Administration in accordance with the Federal Law “On Personal Data” dated July 27, 2006 No. 152- FZ. The processing of the User's personal data is governed by the current legislation of the Russian Federation and the Privacy Policy of the Site.

  9. The Site Administrator has the right at any time unilaterally, without any notice to the User, to change the content of the Site, as well as change the terms of this Agreement. Such changes take effect from the moment the new version of the Agreement is posted on this page. The current version of the Agreement is always located on this page. To avoid disputes over changes to the Agreement, the Site Administrator recommends that you periodically review the contents of the Agreement located on this page. If the User does not agree with the changes made, he is obliged to refuse to use the Site.

  10. The Site Administrator has the right to unilaterally restrict the User's access to the Site if it is reasonable to believe that the User is engaged in illegal activities. In addition, the administrator has the right to remove User materials at the request of authorized state authorities or interested parties if these materials violate applicable law or the rights of third parties.

  11. The Site Administrator and the User are responsible for non-fulfillment or improper fulfillment of their obligations in accordance with the Agreement and the current legislation of the Russian Federation. The Site Administrator is not responsible for technical interruptions in the operation of the Site, however, the Site Administrator undertakes to take all reasonable measures to prevent such interruptions.

  12. All possible disputes arising from this Agreement or related to it shall be resolved in accordance with the current legislation of the Russian Federation.

  13. All data posted or posted on this Site are located on equipment located on the territory of the Russian Federation.

  14. The administrator has the right to stop the operation of the Site, as well as partially or completely terminate access to the site until the necessary maintenance and (or) modernization of the Site is completed.

  15. By taking steps to accept this Agreement (offer), the User guarantees that he is familiar with, agrees, fully and unconditionally accepts all the terms of the Agreement as a whole, undertakes to comply with them.