REPLACING BROKEN PARTS
I provide 1 month free replacement of the broken part of the doll, after receiving it and providing the certificate of authenticity. If your doll breaks upon arrival or is damaged within 2 weeks of arrival, I can send you a new part free of charge (this only applies to feet, hands, forearm, calf, balls (wrists, ankles). Shipping of parts is paid by you .After 1 month of wear, you will bear all costs associated with the casting of new parts.
If you have somehow broken other parts of the doll (head, torso, etc. replacement occurs only after sending the broken part to me, fully examining it and replacing it.
COLOR AND TEXTURE
1. Images and color of the product shown may vary slightly from the original product, depending on the resolution and settings of your monitor, as well as lighting conditions when shooting. Materials and dyes from different batches may also differ.
2. Small spots and bubbles (extremely rare) are not considered as a defect, especially for dolls with darker than normal skin. Color heterogeneity on dark dolls is possible (VERY rare).
3. Possible glossy abrasions on the body of the doll (not a defect or marriage). The surface of the material is matte, from contact of parts with each other during assembly or transportation, parts can leave glossy marks, which can be easily removed with any soft sanding sponge. The doll is handmade and each piece is unique. All seams and sprues are processed by hand.
If something does not suit you upon receipt of the doll, then this is only its return and verification of the origin of the alleged defects. Whether they are or not. After that, the solution of the identified problems on an individual basis or a refund. Replacement occurs only after sending the doll and the part to me, fully studying it.
Claims for quality are accepted within 7 days after receiving the doll.
Delivery times are provided by the shipping company. We work with CDEK, EMS, DHL, Major-exspress services.
After shipment, you will be sent a tracking number of the shipment. You can track the entire path of your parcel.
Important! We cannot send parcels on the eve of holidays:
New Year - from December 10 to January 15 due to the unstable work of the mail in connection with the loading of warehouses and in order to exclude the loss of the parcel.
February 23 - March 8 - from February 20 to March 12.
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The processing of personal data is carried out in order to fulfill the User Agreement and other agreements between the Site Administration and the User.
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Measures to protect personal data
In its activities, the Site Administration is guided by the Federal Law “On Personal Data” dated July 27, 2006 No. 152-FZ.
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